press release
Source: Crane Merchandising System | Released on February 20, 2015
Williston, South Carolina — February 20, 2015 — Vending companies can now serve their customers better, faster and more easily thanks to Crane Streamware’s new mobile application. The company today announced the launch of the “Service Tech Mobile Application” for VendMAX. With this app, operators no longer have to manually manage service calls and service technicians. Technicians automatically receive, update, and resolve service calls on their smartphones, and operators monitor status in near real-time from the office.
“Based on data from VendMAX customers, operators spend 12% to 25% of their time managing service calls, including making phone calls, emailing service technicians, and gathering updates. %,” said Shilpa Pande, Product Manager at VendMAX. “This mobile app was developed to give both service technicians and operators better capabilities to efficiently and effectively address customer service issues. Put information at your fingertips, literally. This enables you to make informed decisions, increases customer satisfaction, saves you 5-10 hours per week and has real bottom-line impact for your business.”
This app allows service technicians to receive notifications on their phones as soon as a service call is placed. View call details, update call progress and resolution, and track the parts needed to resolve an issue, all on your phone. VendMAX automatically updates based on technician actions, completely eliminating time spent routing calls, entering call resolution, and ending calls. The app allows technicians to view a machine’s history and understand past issues with the equipment and how those issues were resolved. This is critical information needed to determine the best course of action.
The app also includes an integrated mapping tool that helps technicians plan their day and respond quickly to emergencies by finding machines that need service on a map and getting directions to them. Masu.
“This is the first in a series of mobile apps that Streamware is developing to help Streamware improve efficiency and profitability across its businesses. We’re launching the Streamware Connect web portal and cloud-hosted solution in 2020.Delivering an innovative and impactful mobile app is just the next step in our integrated technology roadmap.” Pande said.
The app is being tested under a pilot program with selected users and customers. Those who have tested the app say they feel it increases productivity and allows operators to better utilize the time their staff saves.
“What’s great about this app is that it’s very simple and easy to use, but at the same time it’s very effective at saving time and effort and better serving our customers,” said A&B Vending. said Erich Markee, Vice President.
The Service Tech Mobile app is free to VendMAX users with a Service Call module license and is available for iPhone and Android smartphones.
about: Crane Co. is a diversified manufacturer of industrial products. Crane Co. is listed on the New York Stock Exchange (NYSE:CR). One of its segments, Crane Merchandising Systems, designs and manufactures a diverse and integrated portfolio of vending equipment across multiple categories, including hot and cold beverages, snacks and food products. We also offer other vending solutions such as cashless processing, payment devices, vending management software, and wireless communication technology. In the tradition of its brands (Automatic Products®, Dixie Narco®, GPL®, National Vendors®, Stentorfield™, and Streamware®), Crane offers customers complete cross-platform solutions while maintaining a commitment to innovation and quality. can be provided to. service. For more information, please visit www.cranems.com.
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